A free, open-source alternative to Inboxr Teams. They charge $99/mo.
Free
Mailroom
A shared inbox for a support address. Threads, assignment, canned replies, and nothing else.
Teardown
3 parts, wired together
- 01PostgresTODO — stores threads, assignments and the reply history.
- 02IMAP + SMTPTODO — talks to the mailbox you already own instead of proxying it.
- 03ResendTODO — sends the outbound replies on your own domain.
What it does
TODO — replace this placeholder description.
Mailroom covers the one job Inboxr Teams charges $99/mo for, and stops there. It runs on your own machine or your own hosting, against your own key, so the running cost is whatever the underlying API charges and nothing on top.
TODO — describe the actual loop the tool handles here.
Run it yourself
Bring your own API key. Three commands from clone to running.
$ git clone https://github.com/rebuiltlabs/mailroom.git$ cd mailroom && npm install$ cp .env.example .env # add your own API keyWhat I cut
Where it stops short of Inboxr Teams
- TODO — no live chat widget.
- TODO — no CSAT surveys or reporting dashboards.
- TODO — no SLA timers or escalation rules.
- TODO — two mailboxes maximum before the polling loop gets slow.